Refund & Cancellation Policy
Please read this information carefully. Project-specific agreements may contain additional or different terms.
1. Scope
This policy applies to service payments made directly to iMor unless a signed proposal, quotation, subscription plan or project agreement states different terms.
2. Before work begins
A cancellation request received before project work, resource allocation or third-party purchase begins may be eligible for a refund after deducting payment processing charges and any administrative or committed costs.
3. After work begins
Once discovery, planning, design, development, campaign setup, content production or other work has started, advance payments are generally non-refundable because team time and resources have been reserved and used.
4. Milestone projects
For milestone-based projects, amounts paid for completed or in-progress milestones are non-refundable. Any cancellation settlement will account for work completed, work in progress and non-cancellable third-party costs.
5. Digital marketing and advertising
Management fees, setup charges and completed service periods are non-refundable. Advertising spend paid to platforms, media purchases and third-party tools are subject to the respective provider's policies and are not refundable by iMor.
6. Domains, hosting, licences and third-party purchases
Domain registrations, hosting, software licences, templates, stock assets, plugins, SMS/email credits and similar third-party purchases are normally non-refundable once ordered or activated.
7. Subscription services
Cancellation stops future renewal where the request is received before the next billing date. Fees already charged for the current billing period are generally non-refundable unless required by law or stated otherwise in the plan.
8. Service issues
Please report concerns promptly so we can investigate and provide correction, replacement work, service credit or another reasonable remedy where appropriate under the project agreement.
9. Request process
Cancellation or refund requests must be sent to info@imor.in with the client name, invoice or project reference, reason and relevant supporting details. Approved refunds are returned to the original payment method where practical.
Contact
Questions may be sent to info@imor.in or iMor, Kadayil Building, Railway Station Road, Oachira, Kollam, Kerala 690526.